Classic managerial principles will be considered in this period. General management is a remarkably practical science in all activities and organizational levels. General management is the science of recognizing organizational behavior, so that it instructs organizational view to all of the managers, supervisors and even to the personnel with non-managerial titles. In this period, five managerial principles including programming, organizing, hiring, leading and controlling will be reviewed.
Quality is one of the most essential factors for organization success. With considering this priority, some common principles of quality structure in industrial and servicing organizations will be discussed. Analyzing quality structures and planning this structure suitable for special conditions in organization are called as quality engineering. Unfortunately, this course is highly ignored because of managers' short-term look to quality categories such as profitability, production speed, and doing services. In deed, managers can implement this course in industrial and servicing organizations with a little cost and very worthy profit, if they are really aware of it.
Strategic look at organization categories means deep knowing of organizational goals, maximum use of available opportunity, in addition to concerning about organizational threats in order to achieving long-term goals. CEOs with strategic programming, as a helpful expertise, face with the least program deviations and the most benefit from budget share. Having such expertise in strategic management makes forecast ability in different budget parts and in operating ones proportionally. The organization equipped to this technique increases lifetime and commercial goals according to precision in strategic programming.
Some organizations imagine their problems will be solved when they are connected to a product or service market. But our experience about product and service life shows if marketing principle is not carried out constantly, they encounter serious problems relating to profit period with concern to external changes of organization. In organization, marketing is known as a process. So, along with knowing the principles we should act in a scientific and all-sided way in order to get the most efficiency and proficiency out of consumed costs.
Organization mark or brand is not just a sign and mark. Brand means organization identity, means consumer trust to organizational identity and finally it means constant auto-marketing.
Branding principles tell us how to use organization components for reinforcing brand. To implement branding skills decreases marketing cost because organization components such as organizational behavior, financial behavior, human resources behavior can raise advertisement and marketing process utilization automatically.
MIS is a science which along with full knowing the components, organizational pyramid and also deep knowing the component needs designs informative flow plan. With MIS technique, organization can utilize information and prevent wasting informative potential truly. In this section, we try to introduce operating tools of implementing the technique and also simulation to portray MIS effects in organization.
After-sales service is one of the most basic sales parts. The aim of this process is to raise consumer satisfaction and contribution margin of products and services. Nowadays, it has been changed to an effective science. With knowing after-sales service management standards organizations can have more control and anticipation over sales. In this period, planning methods of this process, operational after-sales service techniques and receiving efficient reports for sales activities will be instructed.
All controlling and secretarial principles will be trained. Managers, especially CEOs, have lots of activity accumulation which are out of their control normally. On the other hand, management sections and their activities need high sensibility and precision. This course will deal with recognizing and training management units activities and technique of doing related activities by secretaries. And also it is going to develop expert staff for this purpose.
Today, IT equipment is known as an inseparable part in organizations. IT is the basic factor to speed up organization operations, in consequence, managers' speed. Managers lacking ability of using these tools in strategic and operational units, will loss the opportunity of quick decision, controls in sync, and conveyance of information purposefully.Here, we are trying to present modern IT tools and principles in order to make managers using IT more efficiently.
It is used as a holistic approach in operational control and in its financial effects. Those organizations enough capable to execute this kind of accounting have a major means to administer strategic management methods and spread strategic perspective. In organization equipped with this technique, budget is forecasted, in consequence, budget is controlled. Cost accounting computes full cost of products and services. This method will program budgeting of direct and indirect budgets, and also operational cost throughout organization.
This will discuss about using accounting data with optimized methods and managing financial affairs for managers. Managers not making use of these principles, in fact, don't take advantage of classified financial data effects for optimizing managerial decisions and consequently will encounter deviation in financial analysis. The principle will provide a suitable route for purposeful financial data with presenting some ways of useful reports from financial process in company. Managers can be equipped with a quick and precise making-decision tool, if they implement this principle.
Some subjects such as accurate recognition ways of organizational activities, preparing appropriate accounting structure for classifying job flow in organization in order to making vital reports in managerial accounting will be discussed in this course.
Nowadays, customer consent is a basic factor for organization to be survived. Considering that, center-customer is a crucial prescription for success. For making a suitable route of center-customer, CRM is known as non-refusable tool. CRM is a well-known process to use best strategies in order to making a purposeful relationship and increase customer consent. This course will represent recognition methods of organization process through re-engineering (reverse engineering) along with CRM principles.
Organizational meeting is considered as the primary tool of inside and outside the company relationship. Meeting types and its management style will be identified in this course. Meeting types related to all inside and outside the company process will be made known. In case of knowing meeting management principles, meeting effectiveness and purposefulness will be guaranteed and also to waste meeting time and to increase organizational conflicts will be prevented.
Human resources are the most worthy capital in organization. According to that, managing this capital purposefully and basically is considered as an essential process. Since this capital is in charge of fulfilling projected strategic policies, any weakness in arranging and leading that will affect on managerial strategies directly. If human resources, with principal and proper management, are valued as effective factors on organization activities and process, it will result in protecting against programming deviations and revising program onto more useful processes. This course can divert human resources into loyal factors to organizational ideals.
5S or five well-decorated principles of organization is a Japanese technique with the purpose of explicating tidiness standards and apparent order in industrial and servicing organizations. 5S principles are key pattern for clarifying neatness standards which is considered as a main factor for decreasing quality cost these days. Organizations having 5S standards can implement operations with extra speed and accuracy.
Today with considering diversity of supply resources in industrial and servicing organizations, supply planning and managing is as a primary tool. In deed, logistic systems are new technique based on this system. Modern approaches of logistic and supply planning control all supply parts such as production, contracting, internal and external preparations. A coherent supply planning may cut supply costs and raise productivity in addition to protecting against organizational strategic deviations in supply section.
Productivity is considered basic output of organizations. Actually, productivity is such a competitive advantage in commercial departments. Because of available different resources and numerous claimers supplying industrial and servicing products in variant areas, organization with max productivity may last in competitive scene. Different ways of planning standards related to productivity, performing and evaluating them will be discussed.
Management science is too complicated, so that various varieties presenting at workplace cause conflicts in management sciences and decisions. Therefore, there is a need for management science and collected standards to be together. With regard to enlarging organizations and numerous places for supplying products and services if management intends to affect on internal and external factors constantly and positively, it should use of standard instructions which is common for beneficiaries. Then, the newest managerial standards to implement in organizations will be taught in this course.